Refunds & Returns Policy

Refunds & Returns Policy

Effective Date: May 1, 2026

At Goalvix LLC™, we want you to wear your team's colors with pride and total satisfaction. If your jersey isn't the perfect fit or doesn't meet your expectations, we are here to assist with a transparent return window.

📅 30-Day Window

Return requests must be initiated within 30 days of delivery.

🔄 Condition Requirement

Items must be unworn, unwashed, and have original tags attached.

⚡ 5-Day Refund

Refund processing is fully completed within 5 business days after arrival.

Return Conditions & Eligibility

To qualify for an authorized return, exchange, or refund, sports items must meet the following mandatory strict inspection guidelines:

  • The product must remain strictly unwashed, unworn, and free from external scents, stains, or dynamic physical wear.
  • All original apparel manufacturer branding tags, packaging badges, and protective polybags must remain attached in original condition.
  • Proof of purchase or your dynamic web order number (e.g., #GV1001) must accompany the request.

Exclusions & Custom Jersey Policy

⚠️ Customization Exclusions Notice:

Please note that sports jerseys ordered with **custom individual text, specific player names, custom numbers, or custom heat-pressed patches** are engineered specifically for your request. Consequently, custom orders cannot be returned, exchanged, or refunded unless a clear manufacturing defect or printing typography error is identified upon arrival.

How to Initiate a Return

  1. Send an explicit email request directly to our customer helpdesk at support@goalvix.com detailing your order number and specific items.
  2. Our logistics desk will supply the designated regional return warehouse coordinates and a dynamic return shipping manifest authorization form.
  3. Securely pack the jersey, attach the logistics manifest, and drop it with your preferred shipping courier. *(Note: Return freight tracking options are highly recommended as we cannot assume liability for lost inbound packages).*

Refund Processing Parameters

Following the physical arrival of your item at our sorting grid, the complete processing of your return—including the quality inspection and processing your financial return—will be completed within **5 business days**. Approved settlements are triggered automatically back to your original payment route (Visa, Mastercard, PayPal, etc.).

Registered Corporate Office

Goalvix LLC™
30 N Gould St Ste R
Sheridan, Wyoming, 82801
United States

Returns Administration Desk

For all return tracking validation requests, defective garment claims, or credit updates:

Corporate Support Email: support@goalvix.com

*Our specialized compliance team monitors return and settlement queries Monday through Friday, 9:00 AM – 5:00 PM EST.