Refunds & Returns Policy

Effective Date: May 1, 2026

🔍 Return Conditions & Eligibility

To qualify for an authorized return, exchange, or refund, sports items must meet the following mandatory strict inspection guidelines:

• The product must remain strictly unwashed, unworn, and free from external scents, stains, or dynamic physical wear.
• All original apparel manufacturer branding tags, packaging badges, and protective polybags must remain attached in original condition.
• Proof of purchase or your dynamic web order number (e.g., #GV1001) must accompany the request.

⚠️ Customization Exclusions Notice

Please note that sports jerseys ordered with custom individual text, specific player names, custom numbers, or custom heat-pressed patches are engineered specifically for your request. Consequently, custom orders cannot be returned, exchanged, or refunded unless a clear manufacturing defect or printing typography error is identified upon arrival.

🛠️ How to Initiate a Return

1. Send Email: Send an explicit email request directly to our customer helpdesk at support@goalvix.com detailing your order number and specific items.
2. Get Authorization: Our logistics desk will supply the designated regional return warehouse coordinates and a dynamic return shipping manifest authorization form.
3. Ship the Package: Securely pack the jersey, attach the logistics manifest, and drop it with your preferred shipping courier. (Note: Return freight tracking options are highly recommended as we cannot assume liability for lost inbound packages).

💵 Refund Processing Parameters

Following the physical arrival of your item at our sorting grid, the complete processing of your return—including the quality inspection and processing your financial return—will be completed within 5 business days. Approved settlements are triggered automatically back to your original payment route (Visa, Mastercard, PayPal, etc.).