Order Cancellation Policy

Effective Date: May 1, 2026

The 12-Hour Grace Window

Because our logistical nodes initiate custom sorting and packaging rapidly, all requests for complete order cancellation or item modification must be formally submitted within 12 hours of invoice settlement.

How to Apply: You must email support@goalvix.com instantly with the subject line: URGENT: Cancel Order #GVXXXX.

Post-Dispatch & In-Transit Parameters

Once your shipment transits past the 12-hour grace boundary or safe routing locks occur, the cargo cannot be intercepted, recalled, or terminated while in active deployment.

If you no longer require the items, you must allow the parcel to successfully reach your designated destination and then initiate a standard return process under our 30-Day Refunds & Returns Policy. Please note that package refusal at delivery does not constitute an authorized cancellation.

⚠️ Customized Jersey Adjustments

For jerseys featuring custom name printing, individual numbers, or specific player configurations, printing plates are locked immediately after the 12-hour mark. Absolutely no cancellations, adjustments, or layout changes can be processed for custom configurations beyond this point.

Refund Processing Execution

Once an authorized cancellation is granted within our valid terms, our billing desk executes the credit release immediately. As specified across our core finance protocols, the transaction processing and banking release will be fully finalized within 5 business days, depending on your specific banking institution.